One of the many reasons I like to use Freelancer.com for getting more work is their never ending capacity to surprise. Some conservative Europeans will not be interested and will mumble that they cannot keep the pace, but probably they are not aware how the future looks like for more than a decade already: you survive on the market if you bring something new to your customers and especially if you try to correct the previous problems, technical and communication-wise alike.
For the online marketplace, communication is essential. I remember how many good projects I've missed because I was not available at the same time with the potential employer. Also, without a proper communication I succeeded to get at least one bad review, because it was not possible to contact the employer in due time in order to correct some lack of clarity.
Everything looks now different with the introduction of the chat option by Freelancer.com. The chatbox looks very close to the one used by Facebook - it is a familiar presence - and it operates in real time. You do not need to wait hours and days till you contact the employer, you can work with him/her online any time you need it. With such an option, you do not need to switch the conversation to e-mail - forbidden by Freelancer.com - and you can even realize if the project is what you are looking for before deciding to go further with the next stage. Also, if you find your employer online you can launch any question you want to about the payment and the deadline. Now, the 'online' mention for the users makes sense, as it ads value to your work spend on the platform.
I don't know if they are the only one using this option, but whoever is using it, is a smart marketplace and they deserve to have me as one of their most active users.
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